If you encounter an issue with the shipping of your order (e.g., order on hold, undelivered order, order marked as delivered but not actually received, etc.), please contact us at info@oribu.it specifying your order number.

If you received a product different from the one you ordered, please send an email to info@oribu.it with the following details:

• Order number
• Photo of the product you received
• Name and code of the missing item, in case your order consists of multiple items.

The return must always be communicated by email to info@oribu.it specifying the following information:

• Order number
• Reason for the return
• Products to be returned
• Photo of the products to be sent for the return (no photo of the packaging/website)

Afterwards, you will receive the information to correctly execute the return.

Yes, all Oribu products are covered by a 2-year legal warranty.
The warranty applies in cases of manufacturing defects or non-conformities found in the product.